Welcome to justglamshoes.com
Our contact information
By email:
customerservices@justglamshoes.com
Frequently Asked Questions
Payment and Shipping
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders from continental US, Alaska and Hawaii.
We ONLY accept PayPal for all international orders.
For orders to be shipped within the continental US, Alaska, and Hawaii, we also accept Cashier's Checks and Money Orders denominated in US dollars and drawn on a US bank.
Do I need to pay sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%).
How will my order be shipped?
We ship all merchandise continental 48 states through UPS. Please note UPS cannot deliver to PO Box addresses. Hawaii, Alaska, and APO addresses ship through USPS Priority Mail. Canadian and international orders ship through USPS Priority Mail International. We only ship to a verified (credit card) or confirmed (PayPal) billing address.
When will I receive my order?
Please see chart below for estimated delivery times. We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.
Estimated Delivery Time
How do I track my shipment?
We will email you an UPS.com or USPS.com tracking number or deliver confirmation when your merchandise ships.
How much is shipping insurance?
All UPS and USPS Shipments Are Insured For FREE.
Shipping Rates
Technical Questions
What is the difference between Patent, PU, Stretch and Leather material? Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.
How can I change batteries on a light-up shoes?
Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back.
How do you convert a man's shoes size to a lady's shoes size?
Shoes fit differently. Our best rule of thumb is a two-size increase. A man's 9 converts to a woman's 11. Please check our conversion chart for more information.
The size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.
This is a general guide and NOT absolute. Sizing may be different between different manufacturers. If you are in doubt between two sizes, It's it’s usually best to order the larger size for a more comfortable fit. Vinyl and Leather items generally run small.
Size Conversion Chart
M/W indicates Men's or Women's Sizes. Other systems are for either gender.
Return Policy
1) Contact us within 7 days after receiving the package to obtain the RMA number.
2) Buyer pays return shipping fees.
3) 20% restocking fee for returns;
4) 10% restocking fee for exchanges. Buyer pays re-shipping fees
5) 10% cancellation fee applies to canceling of international orders.
6) Returned item must be in new, re-sellable condition, including the original box.
7) Item needs to be shipped back within 7 days after receiving RMA umber.
8) $5 charge applies if the original box is missing or damaged.
9) International Buyers are responsible to pay the customs fee charged by their countries, if any.
By email:
customerservices@justglamshoes.com
Payment and Shipping
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for all orders from continental US, Alaska and Hawaii.
We ONLY accept PayPal for all international orders.
For orders to be shipped within the continental US, Alaska, and Hawaii, we also accept Cashier's Checks and Money Orders denominated in US dollars and drawn on a US bank.
Do I need to pay sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%).
How will my order be shipped?
We ship all merchandise continental 48 states through UPS. Please note UPS cannot deliver to PO Box addresses. Hawaii, Alaska, and APO addresses ship through USPS Priority Mail. Canadian and international orders ship through USPS Priority Mail International. We only ship to a verified (credit card) or confirmed (PayPal) billing address.
When will I receive my order?
Please see chart below for estimated delivery times. We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.
| Shipping Method | Approximate Processing Time | Approximate Shipping Time | Total Estimated Delivery Time |
|---|---|---|---|
| Ground | 1 - 3 Business Days | 2 - 5 Business Days | 3 - 8 Business Days |
| 3 Day Select | 1 Business Day | 3 Business Days | 4 Business Days |
| 2nd Day Air | 1 Business Day | 2 Business Days | 3 Business Days |
| Internaltional to Canada | 5 - 7 Business Days | 6 - 10 Business Days | 12 - 18 Business Days |
How do I track my shipment?
We will email you an UPS.com or USPS.com tracking number or deliver confirmation when your merchandise ships.
How much is shipping insurance?
All UPS and USPS Shipments Are Insured For FREE.
| Shipping Destination | Shipping Method | Amount | Shipping Fee |
|---|---|---|---|
| USA 48 mainland states | UPS Ground | Any | $9.99 |
| UPS 3 Day Selected | Any | Based on Weight | |
| UPS 2nd Day Air | Any | Based on Weight | |
| USA other areas ¨C AK, HI, GU, AP, AE, AA, FP | USPS Priority Mail | 1st item | $24.99 |
| Additional items | Add $10 for each | ||
| International to Canada | USPS Priority Mail | 1st item | $29.99 |
| Additional items | Add $20 for each | ||
| International Other Countries | USPS Priority Mail | 1st item | $49.99 |
| Additional items | Add $30 for each |
Technical Questions
What is the difference between Patent, PU, Stretch and Leather material? Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.
How can I change batteries on a light-up shoes?
Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back.
How do you convert a man's shoes size to a lady's shoes size?
Shoes fit differently. Our best rule of thumb is a two-size increase. A man's 9 converts to a woman's 11. Please check our conversion chart for more information.
The size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.
This is a general guide and NOT absolute. Sizing may be different between different manufacturers. If you are in doubt between two sizes, It's it’s usually best to order the larger size for a more comfortable fit. Vinyl and Leather items generally run small.
| System | Sizes | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| U.S. & Canada | W | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 |
| M | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | |
| Europe | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | |
| U.K. | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | |
| Australia | W | 3.5 | 4 | 5 | 6.5 | 7.5 | 8.5 | 9.5 | 10.5 | 11.5 | 12.5 | 13.5 | 14.5 | 15.5 |
| Japan | W | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
| China | W | 35.5 | 37 | 38 | 39.5 | 41 | 42 | 43.5 | 45 | 46 | 47.5 | 49 | 50 | 51.5 |
| Russia | W | 33.5 | 34.5 | 35.5 | 36.5 | 37.5 | 38.5 | 39.5 | 40.5 | 41.5 | 42.5 | 43.5 | 44.5 | 45.5 |
| Mexico | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | |||
| Inches | 9 | 9¼ | 9½ | 9¾ | 10 | 10¼ | 10½ | 10¾ | 11 | 11¼ | 11½ | 11¾ | 12 | |
| Centimeters | 22.8 | 23.5 | 24.1 | 24.8 | 25.4 | 26 | 26.7 | 27.3 | 27.9 | 28.6 | 29.2 | 29.8 | 30.5 | |
Return Policy
1) Contact us within 7 days after receiving the package to obtain the RMA number.
2) Buyer pays return shipping fees.
3) 20% restocking fee for returns;
4) 10% restocking fee for exchanges. Buyer pays re-shipping fees
5) 10% cancellation fee applies to canceling of international orders.
6) Returned item must be in new, re-sellable condition, including the original box.
7) Item needs to be shipped back within 7 days after receiving RMA umber.
8) $5 charge applies if the original box is missing or damaged.
9) International Buyers are responsible to pay the customs fee charged by their countries, if any.
